At Eduhero, we strive to provide high-quality educational services and ensure a positive experience for all our users. However, we understand that there may be situations where you need to request a cancellation or refund. Please review our policy below to understand how cancellations and refunds are handled.
1. Cancellation of Services
You may request to cancel your registration, subscription, or purchase of quizzes, tests, or other paid services offered on Eduhero. Please note the following:
- Quizzes: Once a quiz has been accessed or started, it is non-refundable.
- Subscriptions or Courses: Cancellations can be requested within 2 hours of purchase, provided that none of the quizzes or services included in the subscription have been accessed or used.
📩 To cancel, please email us at support@learnbychapter.com with your cancellation request and order details.
2. Refund Policy
Refunds are available under limited circumstances:
- Quizzes & One-Time Purchases: Refunds are not available once a quiz has been accessed or completed. In case of technical issues, please reach out to our support team.
- Subscription Services: If canceled within 2 hours of purchase and no content has been accessed, you may be eligible for a full refund. After 2 hours, or if content has been accessed, no refunds will be provided.
- Courses & Learning Programs: If canceled before accessing course materials, you may be eligible for a refund. Once the content is accessed, refunds will not be issued.
3. How to Request a Refund
To request a refund:
- Email: Send an email to support@learnbychapter.com with the subject line “Refund Request.”
- Provide Details: Include your full name, registered email, order number, and reason for the refund request.
- Processing Time: Once received, your request will be reviewed. If approved, refunds will be processed within 2 business days and credited to your original payment method.
4. Non-Refundable Services
The following services are non-refundable:
- Digital products (e.g., downloadable PDFs, guides, or e-books) once downloaded or accessed.
- Quizzes or assessments that have been started or completed.
- Personalized or customized content.
5. Technical Issues
If you face any technical difficulties that prevent you from completing a quiz or assessment, please contact our support team immediately at support@learnbychapter.com. We will work quickly to resolve the issue and ensure your learning experience continues without disruption.
6. Contact Us
For any queries regarding cancellations, refunds, or assistance, please reach out to us:
📩 Email: support@learnbychapter.com
📞 Phone: +91-95208-77777
🕗 Business Hours: 08:00 AM – 04:00 PM (Monday to Saturday)
✅ At Eduhero, we value your satisfaction and are committed to providing the best possible learning experience.